Getting Started: Core Inbox Reviewers | Sohonet CORE Help Center
Getting Started: Core Inbox Reviewers
Walkthrough video and printable guide of basic Core functions for Inbox-only users
June 23, 2026
Core Quick Start Instructions
For Inbox-Only Reviewers
For the best Core experience, use the Chrome browser. Core is also supported in Safari. Now available in both light and dark modes.
Login to User Account (Desktop and iPad users)
- Login via web browser: [client url] and proceed through the login prompts.
- If applied, put Google Authenticator on your phone to validate the MFA login protocols.
- From the app, scan the Core QR code to register your device.
- Follow the login instructions.
- Once you login, you’ll be prompted to accept the user license agreement.
- Once accepted, you'll be directed to the Inbox
View Files in Core
- You will receive an email notification from Sohonet Core when files have been shared with you.
- When you receive this notification, select the link to open the files in Core.
- You may be prompted to login if you aren’t already logged in. You will then be directed to the package of assets.
- Your inbox is like any other email inbox where you’ll see packages that have been sent to you. Packages contain playlists of files. Click a Package Name to open and view the playlist and files.
| To view or play a specific file in the playlist, click on the thumbnail to open the file. | If files Autoplay, and you want to turn it off, toggle the control above the Playlist. |
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Find Packages in Your Inbox
To find packages later, you can search your inbox:
| Filter Packages to be more specific with your search. | Sort Packages for easy skimming and findability. |
|---|---|
| Users with access to more than one project, select Production to narrow Packages. Viewers will see only Arcane Assets. | View Packages by package type. As additional package types are received, they will appear at top of Inbox. |
| Select the star on a package to add it to Favorites. Use to easily view packages that are continuously updated. |
View & Comment on Packages
When you open a package requesting feedback you’ll see the assets on the left. On your right will be any associated message from the sender. Reply to the package at the bottom or to a specific comment.
Select image to zoom in.
View & Comment on Files
Open a file in the package to view it in the player. You can close the right side panel for a better viewing experience. Comment or annotate the files in this view.
Select image to zoom.
Download Files
If you’ve been given permission to download a package, you can download the whole package or selected files within it. By default, Core downloads files through Aspera. To bypass Aspera and download as Zip, see Download as Zip below.
Download files by selecting the Download icon on your package.
After selecting download, a panel will open. If you have download options, such as proxy resolutions or the source file, they’ll appear here, depending on the permissions you were given on the package.
Go to the bottom of the panel, and select the Download button.
Allow Aspera Connect to open and choose where your files will be downloaded.
Follow the progress of your download in the Download Details page (you can find this again in Transfers) or Close the Download panel.
You will find your completed downloads in the selected location.
Download as Zip
Download files by selecting the Download icon on your package.
Go to the message shown below and select it. It will highlight in blue when you do.
Choose Download as Zip button.
Follow the progress of your download in the Download Details page or Close. The Zip will be in your Downloads folder on completion.
Notes:
- When the files have completed downloading there is not a notification pop up. You’ll see a progress symbol in the bottom left corner of the main menu. Once the progress reaches 100%, check the destination folder you selected for your downloads.
- If you don’t see your download, you can go to Transfers in the main left menu. From the Downloading section, select your download and restart it.
Downloadable Guides
Download guides for distribution or customization.