# Didn't Receive a Password Reset Email

May 23, 2024

# SSO Users:

If you login with SSO, please contact your site administrator.

# All Other Users:

If you reset your password and haven't received an email, do the following:

1. **Check your spam**

2. **Check your filters**  
   - Make sure you don't have a filter on your email that would direct the email notice somewhere in your folders or labels

3. **Trying resetting your password again.**  
   - We know you rarely make mistakes 😉, but it's possible you accidentally mistyped it the first time.

4. **How long has it been since you last logged in?**  
   - If it's been a while, check with your site administrator to verify that your account wasn't deactivated or deleted.

5. **Wait a few minutes and refresh your inbox.**

6. **If your password reset still hasn't arrived, contact [CORE support](mailto:support@sohonet.com).**