CORE Troubleshooting - How To Clear Your Cache

August 30, 2023

Clear your web browser's cache

After product upgrades, bug patches, and general anomalies that affect how CORE looks in your browser, it may be necessary to clear your browser’s cache for the past 24-48 hours. We recommend clearing only your browsing history, cookies, images and file cache.

Before you begin

Tips:

• If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
• If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

Chrome

1. In the browser bar, enter:
   chrome://settings/clearBrowserData
   (Alternatively, you can click the Menu (three dot) icon. Then More tools and Clear Browsing Data)

2. At the top of the "Clear browsing data" window, click Advanced.

3. Select the following:

   1. Cached images and files

4. From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. We recommend choosing Last 7 days.

5. Click CLEAR DATA.

6. Next refresh your Core browser window.

Firefox

1. From the History menu, select Clear Recent History.

2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Today.

3. Under History, select all of the items to clear your entire cache (you do not need to clear the items under Data).

4. Click Clear Now.

5. Next refresh your Core browser window.

Safari

1. From the Safari menu, select Preferences.

2. A popup opens. Click on the tab Advanced.

3. Check the option Show Develop menu in the menu bar at the bottom. Now you should see a new menu item in the main menu named Develop.

4. Now click on the menu item Develop you can select Empty Caches from the submenu items.

5. Next refresh your Core browser window.

Microsoft Edge

1. In the top right, click the Settings icon (three dot icon).

2. Click the History icon (looks like a clock), and then select Clear browsing data.

3. Select Cached images and files. Click Clear.

4. Next refresh your Core browser window.