My Package Won’t Open in Package Viewer | Sohonet CORE Help Center

My Package Won’t Open in Package Viewer

August 30, 2023

If your package opens, but only in the Player, go to Troubleshooting in Asset & Package Viewer. If your package won’t open when you click on it from your Inbox, then check for the following:

  1. Is it expired?

    • Reach out to the sender of the package if you need more viewing time.

  2. Have you reached the maximum views allowed?

    • Reach out to the sender of the package if you need more views.

  3. Does the package show (0) files at the end of the package name?

    • All files have been removed from the package, reach out to the sender to have them re-share a new package. The package may appear to flash to open but immediately will close and is not viewable.