# My Package Won’t Open in Package Viewer

August 30, 2023

If your package opens, but only in the Player, go to [Troubleshooting in Asset & Package Viewer](https://app.eu.intercom.com/a/apps/nez9zohd/articles/articles/85826/show). If your package won’t open when you click on it from your Inbox, then check for the following:

1. Is it expired?
   - Reach out to the sender of the package if you need more viewing time.

2. Have you reached the maximum views allowed?
   - Reach out to the sender of the package if you need more views.

3. Does the package show (0) files at the end of the package name?
   - All files have been removed from the package, reach out to the sender to have them re-share a new package. The package may appear to flash to open but immediately will close and is not viewable.