Overview of Email Notifications in CORE | Sohonet CORE Help Center
Overview of Email Notifications in CORE
May 28, 2025
There are a handful of notification types in CORE: the welcome email, package notifications, and file upload/ingest notifications. All notifications come as an email to the user's external email inbox. No notifications nor alerts are shown in CORE at this time.
Account Notifications:
1. Welcome to CORE Invitation Email
What it is and who receives it
Every user who is set up through CORE and CORE with MFA receives a welcome invitation to the system. SSO users currently do not receive an invitation and should be notified through internal company communications to access CORE via their SSO.
Can it be configured or edited
Admins can edit the welcome message in the Configure Emails module of the Admin dashboard. For instruction on how to modify it, go to Customize My System's Welcome Email.
When is it triggered
The invite is automatically triggered when the user is added to the system.
What it looks like from the recipient POV
2. Password Change
What it is and who receives it
When users change their password on first logging in or after resetting it, they'll receive a confirmation email.
Can it be configured or edited
These emails cannot be configured nor edited.
When is it triggered
The email is triggered automatically when the new password has been saved.
What it looks like from the recipient POV
3. Reset Password Request
What it is and who receives it
When users select the Forgot Password link on the Login page, they enter their email and trigger a password reset email notification.
Can it be configured or edited
These emails cannot be configured nor edited.
When is it triggered
The email is triggered automatically when the user submits their email address in the Forgot Password feature.
What it looks like from the recipient POV
Package Notifications:
4. Package Received Email
What it is and who receives it
This notification lets users know they've received a package or a comment on a package. It contains:
- The Package Name as the Subject Line
- Shows the other users on the package unless they've been hidden
- Displays the sender's original message
- Outlines the package types and settings
- Provides a direct link to the package
- Provides a downloadable link if downloading is enabled
Users on a package will receive a notification for every comment.
Can it be configured or edited
This email cannot be configured nor edited.
When is it triggered
The notification for the original message is automatically triggered when a package is sent.
What it looks like from the recipient POV
5. Package Opened Email
What it is and who receives it
This notification type lets the sender of a package know when it's been opened by one of the package's recipients. This notification is an option in the package share settings and is only enabled if selected by the package sender.
Can it be configured or edited
This email cannot be configured nor edited.
When is it triggered
This notification email triggers automatically when a recipient opens the package within CORE.
What it looks like from the recipient POV
6. Files Ready for Download Notification
What it is and who receives it
This notification type lets a user on a package, who has initiated a download, know when their files are available to be downloaded.
Can it be configured or edited
This email cannot be configured nor edited.
When is it triggered
This notification email triggers automatically when the files in the package are processed and ready for download.
What it looks like from the recipient POV
User Role Notifications:
7. Email on Ingest of Files
What it is and who receives it
Admins can create rules in a User Role that trigger email notifications when files are ingested. To learn more about how to create such rules, see How to Add File Notification Rules to a User Role.
Can it be configured or edited
This email cannot be configured nor edited.
When is it triggered
When the parameters of the defined User Role Rule are met, an email will trigger.
What it looks like from the recipient POV
8. Notification of Status Change on File
What it is and who receives it
Admins can create rules in a User Role that trigger email notifications when file statuses are changed to meet certain criteria, such as Creatively Approved files are now visible to them.
Can it be configured or edited
This email cannot be configured nor edited.
When is it triggered
When the parameters of the defined User Role Rule are met, an email will trigger.
What it looks like from the recipient POV