5th Kind Mobile & iPad v6 App Guide - Setup, Login, Navigation, and Troubleshooting

November 5, 2024

You can view your videos and other files that have been sent to you on your Apple mobile devices.

In this article:

• Setup Instructions

• Login

  • Reset Password

• Navigate the App

Setup Instructions

PLEASE NOTE: To login to iOS app, first go to your computer or phone’s web browser, accept your invitation, login, and set up your account on 5th Kind’s CORE. If required, connect your Google authenticator prior to using the mobile app.

STEP 1.

1. Go to the Apple App Store.
2. Search 5th Kind LLC.
3. Download the 5th Kind Mobile v6 application.

NOTE: Your iOS must be 11.2 or greater.

STEP 2:

1. Open the app.
2. Enter your Client Name provided by your Administrator. After the first time, the Client Name will auto-populate.
3. Select Add New

STEP 3:

1. Enter the Username and Password that you setup on the web application.
2. Hit Login.

STEP 4: If required, enter your Google Authenticator.

NOT SURE HOW TO USE GOOGLE AUTHENTICATOR?

Click on the Google Authenticator App

• Set up the Google Authenticator on the web browser if you haven’t already.
• You will see the CORE client name listed under the 6 digits displayed.
• Hard Press on the number displayed to COPY it.
• Go back to the 5th Kind app.
• Press and hold in the space to PASTE in the 6-digit code. (So you don’t have to remember/type the number in the space).
• Press Login.

STEP 5:

1. The app opens on your Inbox.
2. Click a Package’s name to open it and view the contents.

Log In (After Setup)

Once you’ve activated your account on the desktop, and once you’ve set up the app on your mobile device, logging in is simple.

When you return to the CORE Mobile App,

1. Enter on the first screen:

   • Your Client Name (this may be pre-populated from your first set up, if you do not know the Client Name please reach out to your system administrator)
   • Your Username
   • Your Password

2. Hit Login.

3. If called for, provide your Google Authenticator number on the following screen.

4. You’ll be redirected to the Home Screen, which is your Inbox.

Reset Password - Mobile App

You can reset your account’s password from the CORE Mobile App.

To do so,

1. Select “Forgot password?”
2. Enter the email address for your account
3. Select Send Email
4. A confirmation pop up will appear.
5. Select Ok.

If you wish to cancel resetting your password, select Go to Login.

Navigate the App

The App opens to your Package Inbox. From here, users can view and search for Packages sent to them.

Inbox Features & Controls

Inbox Elements

1. Hamburger Menu - The hamburger menu in the top left corner offers the same navigation options as the Inbox on a user’s desktop.

   • All - View of all packages from every section
   • Sent - Filters to your Sent packages
   • Unread - Filters all unread packages
   • Favorites - Filters all packages you starred previously
   • Archived - Filters any packages you previously archived
   • Deleted - Shows packages that have been deleted
   • Inbox - Shows received packages
   • Logout - Selecting this automatically logs you out of the app

2. Search Bar - Use keywords to find the package you seek.

3. Packages - The list of packages you’ve sent or received.

   • Package Name - Like a Subject Line on an Email
   • Package Sender - Who sent the package
   • Package Date - Date Package was sent
   • Files in Package - Folder icon with a number representing the files in the Package
   • Package Users - Person icon with a number representing the total users in this Discussion for the Package, also total users in the share

4. Share - Button that gives you the ability to share the selected package with others. Will not be available with all packages.

5. Store Offline - Button that enables you to cache packages to your phone when the iPhone is in Airplane Mode for offline viewing. Will not be available with all packages. NOTE: Does not store content on the mobile device, files are only cached within the app.

6. Delete Local - Button appears after package has been stored offline. Enables you to delete the cached files that were cached on your device for offline viewing.

7. Cancel - Button appears after clicking Store Offline if you would like to cancel your download before its completion.

Inbox Actions

On iPad, all the buttons available to the user appear on the screen. No additional swipe actions are required to access functionality controls. On iPhone, to access Share, Store Offline, Delete Local or Cancel, swipe left and the buttons will appear below the selected package.

Package & Asset Elements

Package Elements

1. Hamburger Menu - Menu that takes a user back to the Home Screen or other parts of the inbox, as well as enables a user to logout immediately.

2. Package Viewer Top Bar - The navigation bar below the App Header at the top of the screen.

   • Back Arrow - Takes you back to the Inbox / Packages Home Screen
   • Package Name - Shows a clipped version of the Package Name
   • Package Files - Shows the total number of files in the Package
   • Package Recipients - Shows the number of people who received the package

3. Package Assets - Shows all the files within the Package

4. Package Viewer Foot Bar - The footer navigation bar at the bottom of the app screen.

   • Discussion - Icon that when selected takes you to the discussion threads for the Package.
   • Group Mode - Toggle that when turned on, displays a Package’s Files in groups according to their original Asset Groups.
   • Package Details - An info icon that takes you to a screen outlining the Package’s details.
     • Package Name
     • Package ID
     • Number of Package Assets
   • View Offline - When shown to a user with permission, enables you to cache within the app Files that will be available when the device is in Offline or Airplane Mode. Does not store content on the mobile device, files are only cached within the app.

Asset Elements

Selecting a single File in a Package will open the mobile Asset Viewer.

1. Hamburger Menu - Menu that takes a user back to the Home Screen or other parts of the inbox, as well as enables a user to logout immediately.

2. Asset Viewer Top Bar - The navigation bar below the App Header at the top of the screen.

   • Back Arrow - Takes you back to Package Viewer
   • Asset Name - Shows a clipped version of the Asset Name

3. Asset Viewer - Shows the selected file. Video files require an additional step of hitting the play icon on the video to play. Swiping left and right on the File will take you to the preceding and following Files.

4. Asset Viewer Foot Bar - The footer navigation bar at the bottom of the app screen.

   • Discussion - Icon that when selected takes you to the discussion threads for the Asset.
   • Asset Details - An info icon that takes you to a screen outlining the Asset’s details.
     • File Name
     • File ID
     • File Size
     • File Status
     • File Created - Date File was created in system

Asset Player Controls

When you play a video in the CORE Mobile App, it opens in a proprietary player with the following controls:

1. Video Scrubber - Drag your finger to the point in the clip you wish to play. A preview thumbnail will appear to guide your selection.
2. Play - Select anywhere on the video’s center screen to play it.
3. Rewind 10 Seconds - Takes the clip back 10 seconds.
4. Skip Forward - Goes to the next File in the Package.
5. Volume - When selected slide to the desired volume.
6. Player Timecode - Shows where in the video you are currently at and the video's total runtime.
7. Closed Caption Settings - Opens a menu to turn closed captions on (if available) or off.
8. Play Speed Settings - Enables user to watch video at half, regular, or double speed.

Sharing: Discussions vs. Comments

The mobile app workflow is continuously improving so we will update this section as new features become available.

Discussion Panel

This panel shows a list of the different Discussions for a Package or File that are being had by different groups of people.

• A Discussion is a single thread of Comments between a set of users.
• Any changes to the user members on a Comment string creates a new Discussion.
• The users you are able to have Discussions with are dependent on your permissions.
• Selecting a Discussion will take you to the Comments Panel.
• The New Discussions page is where you start a new group dialogue on a Package or File, and where you share a Package when the Share button is selected.

Comments Panel

The Comments Panel is where you comment on a Package or a File for the group of people with whom you’ve shared the file. The Comments Panel shows one Discussion.

View a Package

Viewing Standard Packages

Accessing packages in Standard view is a permissions setting granted by your Admin. If you are not able to view a Package in the package viewer, either you don’t have permissions to access it or you’ve been sent only Dailies Packages. For more directions about how to access Dailies Packages, go to the next directions below, Viewing Dailies Packages.

To view a Standard Package in the 5th Kind v6 app,

1. Select it.
2. The package will open in the Package Viewer where you can see all Files associated with that package.
3. To view a single File, select it.
4. The File will open in the Asset Viewer, where you can watch the video, view the document, or play the audio.
   • For PDFs and other documents, scroll up or down to go to the page you need.
   • For video, select play. The video will open in the phone or iPad player.
     • In the player, select play once again.
     • When the video is done, select Done. This will take you back to the Asset Viewer.
5. To go back to the main package, hit the back arrow at the top of the screen.
6. To go back to the Inbox, hit the back arrow again. You can also use the Hamburger Menu to navigate back to the Inbox at any time.

Comment on a File or Package

When there’s only one conversation on a Package or File it will open automatically to the Comments Panel. If you wish to start a New Discussion thread, back out one screen to the Discussions Panel where you can create a New Discussion.

Create a New Discussion on a File or Package

To create a New Discussion thread on a File or Package with different users,

1. On the Discussions Panel or a File or Package select NEW.
2. Enter the names of your users.
3. Enter your message.
4. Select Done on your keyboard.
5. Hit Send.

Store a Package Offline

Store Offline, enables users to view packages offline and in Airplane Mode. Currently, the files are cached offline within the app and not downloaded to the phone. Thus, they use the device’s storage when cached and are removed when Deleted Locally.

If you don’t see / the described buttons, then you don’t have permissions to use them. Please contact your system administrator if you believe your permissions need to be adjusted.

To store your package offline in the Mobile App,

1. Swipe left on the package you want to download.
2. Select the Store Offline button.
3. The status circle in the upper right corner will show you download progress. NOTE: If there is only 1 file in the package the green circle will stay at 0 and then quickly finish at 100. If there are multiple files in the package the number will increase incrementally as files are being cached.
4. A yellow dot will appear next to the package(s) as it is being downloaded. When the download is complete, you will receive a confirmation pop-up indicating the success and failure of any files.
5. Select OK to confirm the download.
6. The yellow dot will change to a green dot next to the downloaded package. Note: In some cases, if you lose internet connection while attempting to download (cache) a package for offline viewing you may see a green dot next to a package even though not all files are completed. Check your package availability by turning off your wifi and making sure the files play successfully.

Delete a Package from the Offline Cache

1. From the Inbox / Packages Home Screen, swipe left on the downloaded package.
2. Select Delete Local. (iPad View)
3. A pop-up will appear.
4. Confirm that you want to Delete.
5. The package will delete from the phone’s cache instantly, and the green dot will disappear.

Troubleshooting

My File Won’t Open or Play

In the mobile app, if your file won’t open or play,

1. Go to your DESKTOP environment.
2. Go to the Package.
3. Select the File.
4. If the thumbnail says “Processing”, try reprocessing the File.
   • Select the File
   • In the Asset Viewer Top Bar on DESKTOP, select the icon.
   • Select Reprocess File
   • A pop-up should appear at the top of the screen confirming the reprocess.
   • Refresh the browser.
   • The File should now load, making it available for play or viewing. If it does not, contact your system administrator.

If you don’t have access to the desktop environment, contact your system administrator.

What are the Device Requirements for the App

Requires iOS 11.2 or later. Compatible with iPhone, iPad, and iPod touch.