System Requirements

This guide outlines the officially supported device, browser, network and display configurations for ClearView Rush.

Date: July 10, 2026

Device Support

MacOS & Windows

Please ensure you are using the latest stable release of your OS.

iPad

For iPad users we have a dedicated app. Please ensure you are using this instead of your mobile web browser which is not supported.

Download the iPad app in your local App Store.

Note iPhone and Android devices are not supported.

Browser Support

The following browsers are supported:

• Chrome - latest stable release
• Safari - latest stable release

Whilst other browsers may work, they are not officially supported and we will be unable to assist in this situation.

Display

We recommend viewing on a display that offers at least 720P resolution and 8bit color. If making color or image-related decisions it is recommended to use a calibrated display offering 1080p and 8 or 10-bit color.

Network Bandwidth Requirements

ClearView Rush offers adaptive streaming that will provide reliable HD review at acceptable quality with as little as 5Mbps; however, we recommend at least 15Mbps for the best experience.

Firewall Configuration

The following domains must be whitelisted for ClearView Rush to function properly:

• cvr.sohonet.com
• *. cvr.sohonet.com
• *. intercom.io
• *. intercomcdn.com
• fonts.googleapis.com
• fonts.gstatic.com
• *. sentry.io
• unpkg.com

All domains require the following ports:

• TCP 443 (HTTPS)
• TCP 80 (potential fallback)
• QUIC/UDP 443 (for HTTP/3 support)

Note: This list may change. For the most current firewall requirements, please contact your Sohonet representative or our support team.

Troubleshooting Common Compatibility Issues

If you encounter issues with ClearView Rush, try these troubleshooting steps:

Video Playback Problems

• Windows users: If you are on Windows 10, ensure HEVC Video Extensions are installed from the Microsoft Store. (Not required for Windows 11)
• Poor video quality: You can check your internet connection speed at speedtest.net to ensure it meets our minimum requirements.
• Stuttering video: Close other bandwidth-intensive applications and browser tabs.

Browser Issues

• Clear your browser cache and cookies.
• Ensure your browser is updated to the latest version.
• Temporarily disable browser extensions.

Device Performance

• Restart your device if experiencing performance issues.
• Close unnecessary applications to free up system resources.
• Check for operating system updates.

If you continue to experience issues after following these troubleshooting steps, please contact our support team with details about your system configuration and the problems you're experiencing.