# System Requirements

This guide outlines the officially supported device, browser, network and display configurations for ClearView Rush.

**Date:** July 10, 2026

## Device Support

### MacOS & Windows
Please ensure you are using the latest stable release of your OS.

### iPad
For iPad users we have a dedicated app. Please ensure you are using this instead of your mobile web browser which is **not** supported.

Download the iPad app in your local [App Store](https://apps.apple.com/us/app/clearview-rush/id6461440856).

Note iPhone and Android devices are not supported.

## Browser Support

### The following browsers are supported:
- Chrome - latest stable release
- Safari - latest stable release

Whilst other browsers may work, they are not officially supported and we will be unable to assist in this situation.

## Display

We recommend viewing on a display that offers at least 720P resolution and 8bit color. If making color or image-related decisions it is recommended to use a calibrated display offering 1080p and 8 or 10-bit color.

## Network Bandwidth Requirements

ClearView Rush offers adaptive streaming that will provide reliable HD review at acceptable quality with as little as 5Mbps; however, we recommend at least 15Mbps for the best experience.

## Firewall Configuration

The following domains must be whitelisted for ClearView Rush to function properly:
- [cvr.sohonet.com](http://cvr.sohonet.com)
- *. [cvr.sohonet.com](http://cvr.sohonet.com)
- *. [intercom.io](http://intercom.io)
- *. [intercomcdn.com](http://intercomcdn.com)
- [fonts.googleapis.com](http://fonts.googleapis.com)
- [fonts.gstatic.com](http://fonts.gstatic.com)
- *. [sentry.io](http://sentry.io)
- [unpkg.com](http://unpkg.com)

All domains require the following ports:
- TCP 443 (HTTPS)
- TCP 80 (potential fallback)
- QUIC/UDP 443 (for HTTP/3 support)

Note: This list may change. For the most current firewall requirements, please contact your Sohonet representative or our support team.

## Troubleshooting Common Compatibility Issues

If you encounter issues with ClearView Rush, try these troubleshooting steps:

### Video Playback Problems
- Windows users: If you are on Windows 10, ensure HEVC Video Extensions are installed from the Microsoft Store. (Not required for Windows 11)
- Poor video quality: You can check your internet connection speed at [speedtest.net](https://www.speedtest.net/) to ensure it meets our minimum requirements.
- Stuttering video: Close other bandwidth-intensive applications and browser tabs.

### Browser Issues
- Clear your browser cache and cookies.
- Ensure your browser is updated to the latest version.
- Temporarily disable browser extensions.

### Device Performance
- Restart your device if experiencing performance issues.
- Close unnecessary applications to free up system resources.
- Check for operating system updates.

If you continue to experience issues after following these troubleshooting steps, please [contact our support](/content/support/index.html) team with details about your system configuration and the problems you're experiencing.