# Troubleshooting

Things not working as they should? Here's some things to try before giving us a call

## Articles

### Stream
- [Why won't my 10-bit stream play in Firefox?](https://help.sohonet.com/en/articles/75669-why-won-t-my-10-bit-stream-play-in-firefox)
- [Why is my video not playing/displaying in either my ClearView Flex Presenter or Viewer app?](https://help.sohonet.com/en/articles/75668-why-is-my-video-not-playing-displaying-in-either-my-clearview-flex-presenter-or-viewer-app)
- [Why aren't my viewers receiving their ClearView Flex session invites?](https://help.sohonet.com/en/articles/75665-why-aren-t-my-viewers-receiving-their-clearview-flex-session-invites)
- [Why am I getting a looped audio feed in my ClearView Flex presenter app?](https://help.sohonet.com/en/articles/75664-why-am-i-getting-a-looped-audio-feed-in-my-clearview-flex-presenter-app)
- [What if the Flexbox does not pick up an HDMI signal?](https://help.sohonet.com/en/articles/75629-what-if-the-flexbox-does-not-pick-up-an-hdmi-signal)
- [The Flexbox I am trying to start a session on is "In Use". What does that mean?](https://help.sohonet.com/en/articles/75607-the-flexbox-i-am-trying-to-start-a-session-on-is-in-use-what-does-that-mean)
- [The Flexbox doesn’t seem to be receiving my HDMI input?](https://help.sohonet.com/en/articles/75606-the-flexbox-doesn-t-seem-to-be-receiving-my-hdmi-input)
- [I’m getting a message telling me No Sources are Available when trying to start a session. What does this mean?](https://help.sohonet.com/en/articles/75602-i-m-getting-a-message-telling-me-no-sources-are-available-when-trying-to-start-a-session-what-does-this-mean)
- [I'm using Firefox and I'm not receiving a stream. What's going wrong?](https://help.sohonet.com/en/articles/75593-i-m-using-firefox-and-i-m-not-receiving-a-stream-what-s-going-wrong)
- [I'm getting an error in the Flex application that says my NDI source is no longer available. What does that mean?](https://help.sohonet.com/en/articles/75590-i-m-getting-an-error-in-the-flex-application-that-says-my-ndi-source-is-no-longer-available-what-does-that-mean)
- [I closed my session browser, how do I get back into my ClearView Flex session?](https://help.sohonet.com/en/articles/75586-i-closed-my-session-browser-how-do-i-get-back-into-my-clearview-flex-session)
- [I can see the burn-in in my stream viewer, but why is there no video playing?](https://help.sohonet.com/en/articles/75584-i-can-see-the-burn-in-in-my-stream-viewer-but-why-is-there-no-video-playing)
- [How do I refresh the ClearView Apple TV app if I'm having issues receiving my Flex stream?](https://help.sohonet.com/en/articles/75541-how-do-i-refresh-the-clearview-apple-tv-app-if-i-m-having-issues-receiving-my-flex-stream)

### Flexbox
- [How do I reboot my ClearView Flex Flexbox?](https://help.sohonet.com/en/articles/75658-how-do-i-reboot-my-clearview-flex-flexbox)

### Account
- [I'm getting the following error: "Authorization Error: You do not have the correct permissions to continue"](https://help.sohonet.com/en/articles/75591-i-m-getting-the-following-error-authorization-error-you-do-not-have-the-correct-permissions-to-continue)
- [How many times can I retry my password until it locks me out?](https://help.sohonet.com/en/articles/75582-how-many-times-can-i-retry-my-password-until-it-locks-me-out)
- [ClearView Flex will not accept my new password?](https://help.sohonet.com/en/articles/74263-clearview-flex-will-not-accept-my-new-password)
- [I'm getting the error message “Your Account has been Blocked After Multiple Consecutive Login Attempts”How to unblock your Flex account to regain access](https://help.sohonet.com/en/articles/660133-i-m-getting-the-error-message-your-account-has-been-blocked-after-multiple-consecutive-login-attempts)